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BOCA: 3CE Meeting the Needs of Challenging Clients
Instructor:  Patricia Sherman
Location: 
BOCA - Boca Raton Location: 3200 N Military Trail #102
3200 North Military Trail #102
Boca Raton
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3200 North Military Trail #102, Boca Raton
There are few industries in which a sales professional will work with such a varied group of individuals as Real Estate! Most Realtors® had the realization early on in their careers that the so called “difficult” person must shop for a roof over their head just as much as the amicable people of the world! To compound the situation, potential buyers are embarking on a very impactful milestone in their lives in buying a home, and this can bring out the stressed side of just about anyone at times.

So how does a Realtor® dissolve conflict or personality clashes when doing business? How do they know if they may be perceived as challenging and stubborn? This course will help Realtors® diffuse conflict, engage in active listening, and produce solutions for their client without becoming mired down in conflict and misunderstanding.

Objectives:
• Identify the major causes of conflict.
• Avoid “roadblocks” to communication.
• Set the stage for profitable discussion of the conflict/problem.
• Brainstorm mutually acceptable solutions to the conflict/problem.
• Produce a consensus-based solution that meets the interests/needs of all involved parties.

To CANCEL your class registration, please email class name, date, and location to education@rworld.com or call 561-353-9190.

Class cancellations for “Specialty” courses (Designations/Certifications/license renewal) received within 3 business days of the class start day will be subject to a $20 cancellation fee, which would result in a partial refund of the paid registration fee. If the aforementioned registration was not paid, an invoice for the $20 cancellation fee will be applied.

Members who “No Show” a class without notice of cancellation prior to class will not be eligible for a refund of the registration fee.

By registering for this class/event you hereby consent to the photographing of yourself and the recording of your voice and the use of these photographs and/or recordings singularly or in conjunction with other photographs and/or recordings for advertising, publicity, commercial or other business purposes. You understand that the term “photograph” as used herein encompasses both still photographs and motion picture footage.