There are few industries in which a sales professional will work with such a varied group of individuals as Real Estate! Most Realtors® had the realization early on in their careers that the so called “difficult” person must shop for a roof over their head just as much as the amicable people of the world! To compound the situation, potential buyers are embarking on a very impactful milestone in their lives in buying a home, and this can bring out the stressed side of just about anyone at times.
So how does a Realtor® dissolve conflict or personality clashes when doing business? How do they know if they may be perceived as challenging and stubborn? This course will help Realtors® diffuse conflict, engage in active listening, and produce solutions for their client without becoming mired down in conflict and misunderstanding.
Objectives: • Identify the major causes of conflict. • Avoid “roadblocks” to communication. • Set the stage for profitable discussion of the conflict/problem. • Brainstorm mutually acceptable solutions to the conflict/problem. • Produce a consensus-based solution that meets the interests/needs of all involved parties.
To CANCEL your class registration, please email class name, date, and location to education@rworld.com or call 561-353-9190.
Class cancellations for “Specialty” courses (Designations/Certifications/license renewal) received within 3 business days of the class start day will be subject to a $20 cancellation fee, which would result in a partial refund of the paid registration fee. If the aforementioned registration was not paid, an invoice for the $20 cancellation fee will be applied.
Members who “No Show” a class without notice of cancellation prior to class will not be eligible for a refund of the registration fee.
By registering for this class/event you hereby consent to the photographing of yourself and the recording of your voice and the use of these photographs and/or recordings singularly or in conjunction with other photographs and/or recordings for advertising, publicity, commercial or other business purposes. You understand that the term “photograph” as used herein encompasses both still photographs and motion picture footage.