BOCA: 3CE Meeting the Needs of Challenging Clients
Instructor:  Tammy Saltzman
Sponsored by: Tammy Saltzman with Secure Title and Escrow
BOCA - Boca Raton Location: 3200 N Military Trail #102
3200 North Military Trail #102
Boca Raton
3200 North Military Trail #102, Boca Raton

How does a Realtor dissolve conflict or personality clashes when doing business?  How do you know if you may be perceived as challenging and stubborn?  This course will help Realtors diffuse conflict, engage in active listening, and produce solutions for your client without becoming mired down in conflict and misunderstanding.  The lessons will provide professional and effective means for learning how to work with wide-ranging personality types and dispositions.

At the completion of the course, you will additionally be able to:

  • Identify the major causes of conflict
  • Avoid "roadblocks" to communication
  • Set the stage for profitable discussion of the conflict/problem
  • Brainstorm mutually acceptable solutions to the conflict/problem
  • Produce a consensus based solution that meets the interests/needs of all involved parties

To CANCEL your class registration, please email class name, date, and location to or call 561-353-9190.

Class cancellations for “Specialty” courses (Designations/Certifications/license renewal) received within 3 business days of the class start day will be subject to a $20 cancellation fee, which would result in a partial refund of the paid registration fee. If the aforementioned registration was not paid, an invoice for the $20 cancellation fee will be applied.

Members who “No Show” a class without notice of cancellation prior to class will not be eligible for a refund of the registration fee.

By registering for this class/event you hereby consent to the photographing of yourself and the recording of your voice and the use of these photographs and/or recordings singularly or in conjunction with other photographs and/or recordings for advertising, publicity, commercial or other business purposes. You understand that the term “photograph” as used herein encompasses both still photographs and motion picture footage.